FAQ

We deliver to most parts of the world. List of countries will be available during checkout.

You can refer to our shipping rates here. If you have any other questions, please do not hesitate to email us at hello@shopthousandmiles.com 

All of our items ship in 24 hours. Shipping time available here. Note that shipping times are estimates only depending on country's customs jurisdiction.

Shop with ease, because we've got 100% of your taxes covered!

However, if you still do get taxed upon receiving your items, shoot an email our way with a snapshot of the tax receipt, and we'll get the full amount refunded to you.

We're committed to serve you so please do not worry about this. Do email us at hello@shopthousandmiles.com  for us to rearrange for the right order to be sent your way as soon as possible. 

As all of our orders are manually fulfilled by our amazing fulfilment team, we believe that this is a human error but we are committed to make things right. Please do email us at hello@shopthousandmiles.com for us assist you with this. 

Please ship it to somewhere where someone will be able to sign off for you if you're not around as the parcels require signature for the courier to release the parcel.

In cases where they are unable to deliver it to you, please give the courier a call to rearrange for a re-delivery or a pick up, whichever more convenient for you.

We accept all Debit/Credit cards, PayPal & Stripe.

For Debit/Credit card & Paypal, please select Paypal as payment method. No account is needed if you're paying with Debit/Credit card.

Yes, but only within 24 hours of placing your order. To do so, please email us at hello@shopthousandmiles.com  .

Yes you can but only within 24 hours upon placing your order. Terms and conditions apply.

Please make a new order as we are not able to add on item to existing orders.

For urgent orders, please select EXPRESS shipping option during checkout. Charges apply.

All orders will be dispatched within 1 working day. If you do not receive your email with the tracking number within 5 working days upon placing your order, please email us at hello@shopthousandmiles.com so we can rectify the issue for you.

You will receive an email with the tracking number once your order dispatches from our fulfilment centre. If you have issues with your order, please email us at hello@shopthousandmiles.com .

Once your order has been fulfilled and dispatched, you will receive an email with the tracking number. Do check your "Promotions" inbox or "Spam" for the email. If you're unable to locate the email, please email us at hello@shopthousandmiles.com so we can assist you with this. 

Sure. Please refer here for our exchange policy. 

Please refer here for our returns policy.

We do have an extremely strict quality check in place but sometimes some will slip through the cracks but don't worry. We'd be more than happy to send you your replacement item so please do take a picture of the defect and email it to us at hello@shopthousandmiles.com.

Please send us an email at hello@shopthousandmiles.com.

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