To initiate a refund/exchange, please email us at firstname.lastname@example.org.
TERMS & CONDITIONS FOR REFUNDS/EXCHANGE
We understand that buying online can be tricky without having seen the actual product or try it on. With that in mind, we happily accept returns and exchanges within 14 days from when you've received your order. We have return centres in UK, US and Australia.
Returned items must have tags intact and be returned in its original packaging
Returned items must not be soiled, washed or altered, with no visible signs of wear or tear
The purchaser will return the item at own cost, we will issue exchanges free of charge thereafter.
We currently have 3 returns/exchange locations in the Australia, U.S. and Malaysia for your convenience.
Thousand Miles reserve the rights to reject a refund or exchange requests for returned item(s) that do not comply with above terms. Please note we can only grant exchanges once.
For a refund, shipping fees paid are not refundable. Refunds are only provided after products are received and processed at our warehouse.
Please note that refunds are strictly not allowed for items that have been exchanged.
HOW LONG WILL IT TAKE FOR MY REFUND/EXCHANGE TO BE PROCESSED?
We're so sorry the order you received was less than perfect :( We do have a strict quality control process in place however, a few may have slipped through the cracks. We'd love to rectify this and replace the item for you. Please email us a clear picture of the defect at email@example.com for us to initiate the replacement process as soon as possible.
I GOT THE WRONG ORDER
Oh no! We understand it can be frustrating to receive the wrong order. As we support creating jobs for people, this means our fulfilment processes are handled manually by our extremely dedicated logistics team so there may be human error. Please email us a picture of the wrong item received at firstname.lastname@example.org for us to initiate the replacement process as soon as possible.
If you wish to cancel your order prior to dispatch:
Do email at email@example.com us within 12 hours upon placing your order. Anything past 12 hours will not be eligible for cancellation.
ALL OTHER QUERIES
Please view our FAQ page or contact us at firstname.lastname@example.org.